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Axis-IT&T provides 24x7 software support to select organizations. We have skills in problem analysis and patch-ups. Our multi-layered support structure provides:

Level 1 support:

A registered user logs his problem on to the help-desk. Axis- IT&T's support team picks up the problem, analyzes it and sends back the solution.

Axis-IT&T also provides real-time application maintenance support to production systems. This support can be provided remotely or at site.

Level 2 and 3 support services:

Level 2 problems are analyzed by our production support team and reported to and discussed with the software maintenance team in order to derive a solution. Level 2 problems are resolved in short timeframes.

Level 3 problems are tasked to the software production team. These software defects are fixed and released in an organized way.

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