Home > Software Services > Case Study > Edify Virtual Attendant (EVA)

The Edify Virtual Attendant (EVA) is a speech-enabled voice response application that provides callers with a single access point to all employees or departments of a company without having to specify their extension numbers. Callers simply have to speak the name of the party they are requesting and advanced speech recognition technology recognizes the name and matches it against a backend database of extension numbers. The caller is then automatically transferred to the party they desire.

The Role of Axis

Axis took an existing EVA application that Edify has used in-house and productized the application to allow for both customization and improved administration facilities. The main features of the new design are:

• Modular, extensible architecture
  Database configurable IVR dialogs
  Facility for having EVA supporting multiple organizations on one box
  Enhanced web interface for administration of transfer parties as well as the IVR.

Project Details

Apart from the dialog and speech recognition grammar design, the development process was handled by Axis, from initial design to quality assurance and release.

Software Environment and Technologies

• Edify platform
  
• Microsoft SQL Server Database
  
• Nuance Advanced Speech Recognition Engine
  
• RealSpeak Text-to-Speech Engine
  
• HTML and Client Side JavaScript

Project Size

• 3 developers for a total of 12 man months
  

Advantage to client

• Reduced cost
  
  

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